Terms of use of our website & online store
www.moodtime.co.za website including our Online Store and Adult Blog is intended for use by adults only (18+). If you are not 18 years of age or older please exit the site here.
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To avoid any confusion, you agree that the terms and conditions apply to your use of the website www.moodtime.co.za and products. We may in our sole discretion terminate or amend the use of the website at any time.
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The views and opinions expressed on this website and links do not necessarily reflect the views and/or opinions of the company, directors, or staff. The company does not endorse any links to or from other websites or social media. You also acknowledge that the company can not control the content of, views or the products and services offered on those websites.
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Legal right to purchase
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All products offered for sale by MoodTime via our website are strictly only for sale to persons over the age of 18. Before using any sex toy, enhancer, stimulant or smoking accessory for the first time you must always consult with your doctor first before use. The onus is on you to ensure that you meet the requirements above and/or any age restrictions applicable to products ordered by you on the website and that these restrictions are observed and accordingly you indemnify MoodTime from any and all liability in these regards. Any smoking products purchased from us are only for use with tobacco and legal herbs as defined. It is not intended for abuse or use with illegal substances. MoodTime will not be held responsible or accountable for any purchases made for illegal use.
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Shipping
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In Stock Items - We typically ship out the order within 1 business day after it has been placed (this excludes weekends & public holidays). In stock goods are normally delivered in 1 - 4 days. Before placing an order you may also inquire about stock availability via our Contact Us page. Catalogue Items - Order placed under re-stocking usually takes 3 - 15 working days; as soon as stock arrives we will ship out the order, delivery time would then be 1 - 4 days. Should the item ordered be out of stock the buyer will be notified first before payment is made only if requested to do so. Should an item be discontinued a full refund will be offered.
If you are time sensitive you may Contact Us or whatsapp us to check stock quantities on hand before placing your order. For full shipping details please refer to our Shipping Guide.
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All orders are sent with full tracking and you will receive a shipping confirmation email (with a Tracking Number) as soon as your order has been processed and shipped. We use Courier, Pargo or Postnet delivery time is 1 - 5 working days with a tracking number and tracking link. Once we issue your tracking number it is your responsibility to Track Your Parcel and liase with the courier where necessary. Delivery address can not be changed once shipped. We are not responsible for tracking your parcel. We charge a flat rate of R99 for Courier, Pargo or Postnet, all parcels are insured. You may combine as many items as you wish with your order, the shipping rate will not increase. Courier offers the best and safest delivery time therefore we recommend that you select courier option on checkout. An order is deemed to have delivered when the courier obtains an electronic signature or any other confirmation from any person at the buyers nominated address. MoodTime office is based in Durban, South Africa so all orders are processed and shipped locally from our Durban facility. Please see here for our full Shipping Guide.
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Payment Options
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EFT - Direct EFT payment, Cash Deposit (Please add R 10 cash deposit fee). We also accept instant EFT, Credit Card, Debit Card, Zapper, RCS and Mobicred payments processed through PayFast. Payment is due before shipment. We allow a maximum of 7 days for you to complete order payment, failure to do so will result in the order being cancelled.
Pricing Information; Availability; Errors and Omissions Disclaimer
All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, if we cannot guarantee that we will be able to fulfil customer's orders, customer will be notified about availability before payment is made or if payment is made a full refund will be offered. We do offer moodTime discount coupons from time to time, these promotional coupons are available for limited periods and can only be used on our website www.moodtime.co.za. We can discontinue or amend these coupons at anytime without any notice.
We make every effort to ensure the accuracy of the information published on our Web site(s). However, the information, documents and graphics published on this site may contain technical inaccuracies or typographical errors. Product images, graphics, information and details are supplied to us by our suppliers. We make no representations about the accuracy or suitability of the information and graphics presented on this site. All such information, documents and graphics are provided "as is" without warranty of any kind. If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a refund. If we are placing a special import order on the request of a customer then we are not responsible for delayed deliveries caused by any problem which may arise due to the importation of goods. This includes, but is not limited to, our suppliers delaying order, customs detaining orders, acts of God, SARS inspections, customs inspections or flight delays.
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All images on our site are supplied to us by our suppliers or are sourced from various free online sites and are used in good faith. You may not use or reproduce any content from our website without prior written permission. If you would like to contribute a picture please feel free to email us, we will link it to your social media account. If you are the owner of any pictures on our site and would like them removed from our site or the image credited to you and linked to your website or social media account please Contact Us. We will immediately remove it or credit it to you by linking it to your site or social media account.
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Vouchers and Coupons
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There are two types of coupons, a fixed amount voucher for a fixed discount, for example, R10,00 off your purchase and a percentage discount, for example, 10% off your purchase. Coupons may only be used on the Moodtime.co.za website. Coupons may only be applicable to certain products purchased. Where a customer has multiple coupons available, only one coupon may be used per purchase. A coupon cannot be applied in conjunction with any other discount and cannot be applied against sale or mark down items. Coupon may have a validity date specifying by when the coupon must be used after which it becomes void. MoodTime reserves the right to cancel, correct, amend or reject a coupon for any reason whatsoever. Coupons cannot be exchanged or refunded for cash, or any credit and no customer have any right to receive a coupon. In the event that a customer wishes to cancel an order or return any products purchased utilising a coupon then the customer shall be refunded the value of the product less the value of the coupon.
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Return of merchandise (RMA)
We want you to be completely satisfied with your purchase. Therefore, subject to the requirements below we provide a 7 day money-back satisfaction guarantee on anything you purchase from us should it arrive broken, damaged or faulty. Proof will need to be submitted such as pictures or video of the damage or fault. All returns for faulty items sent to us is at your cost, the returned faulty item need to be clean and sanitized and in its original packaging with all accessories. A replacement or credit voucher will be sent to you on inspection of the returned item should it be found to be faulty. Due to health reasons, if the packaging has been opened adult sex toys, intimate items and smoking pipes may not be returned. All items are carefully tested and inspected before shipping. All our items are also sealed in plastic so certain items may only be returned if still still sealed in plastic for exchange. The buyer will be responsible for the return cost, if the item is a replacement for a faulty item then we will be responsible for the shipping cost of sending the replacement item.
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Refund policy
We understand that circumstances may change, and customers may reconsider their purchase. In terms of Consumer Protection Act our refund policy allows customers to request a cancellation and refund of original purchase, provided the order has not yet been shipped or provided the product is unused and still sealed in its original packaging and returned to us. To initiate a refund, customers should contact our customer support team. Please note that the buyer is responsible for all costs associated with the original payment, including bank transaction fees, platform commission charges, and return shipping costs. Once the cancellation or returned product is received and/or inspected, the refund will be processed within 5 business days, with the timing of the refund appearing in the buyer's account subject to the policies of their financial institution. This policy is applicable for situations where a customer changes their mind after placing an order. MoodTime reserves the right to refuse refunds for items not meeting the specified criteria or if the return process is not followed accordingly.
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Insurance and Claims policy
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To provide you with peace of mind, our parcels come with complimentary insurance coverage of up to R2000 in the unfortunate event of hijacking or theft. If you require additional insurance, it can be arranged upon request. Please be aware that we can only initiate a claim once the loss has been verified and confirmed by the courier company. The duration of this verification process may vary, taking a few days or longer depending on the circumstances surrounding the loss. Once the loss is confirmed by the courier, we diligently coordinate the claim process. It's important to note that no further action can be taken until this process is finalized and confirmed by the courier.
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General Health Disclaimer
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MoodTime is not a medical entity and our staff cannot give you medical advice or diagnosis. Nothing contained on this website in the content, graphics. information on benefits of use, applications should be construed as such advice or diagnosis. While every reasonable effort has been taken to ensure accuracy of this website the information generated by us should not be interpreted as a substitute for professional advice, professional medical advice, diagnosis or treatment. Always consult your doctor before taking or using any of our products. Your health care professional will be able to help you assess your needs, potential interactions, benefits, and side effects.
All sex toys and adult products on our site are sold as novelty only and are not intended for medical applications or any use that has an adverse affect on any function of the body. Always use a toy cleaner for all cleaning needs, before and after every use and do not share with other sexual partners. Our products are intended for use only by healthy adult individuals. If you are being treated for an illness, taking prescription medication or have any pre-existing condition or allergies, it is especially important to discuss intended usage with your physician prior to use. You agree to defend, indemnify, and hold harmless, MoodTime, its affiliates, and their respective directors, officers, employees, and agents from and against all claims and all expenses arising from your use of the site, information or products, refer to Limitation of Liability section below.
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Whatsapp / Telegram Adult Communities
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By joining and participating in these MoodTime Communities, you agree to comply with the following terms and conditions:
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You must be of 18 years or older to join. All members are expected to treat each other with respect and courtesy and never engage in harassment, hate speech, or any form of discrimination. Any discussions must be conducted in a mature and responsible manner. At all times you will protect the privacy and anonymity of fellow Community members and never share any personal information or pictures without their explicit consent.
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This Community is hosted on WhatsApp or Telegram so and all members must adhere to WhatsApp's and Telegram's terms of service and community guidelines. We are not responsible for any actions taken by WhatsApp or Telegram against your account for violating their terms of service. By sharing content, you grant other members a non-exclusive right to view and discuss it within the community.
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Moderators / Administrators have the right, with or without notice to remove any members who violate these terms or disrupt the community, any decision is also final. Membership in the community is a privilege, not a right. To remain a member you do need to be interactive.
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Forum and Blog
To participate on our Forum or Blog, you require a valid email address. Advertising and posting links to your own websites, products and services is prohibited. Spam, unethical or unwanted commercial content is prohibited.
You agree to indemnify Moodtec Pty Ltd - MoodTime against any and/or all claims, damages, actions, and liabilities arising out of transactions on the website or forum and blog posts. MoodTime does not necessarily endorse, encourage or agree with comments, opinions, or statements posted on our forums, blogs or otherwise contained on the website. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email to request removal if necessary. You agree, through your use of this service, that you will not use this website or forum to post any material which is knowingly false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, threatening, invasive of a person's privacy, or otherwise violates any law. We will delete content or links to suspicious websites or content which can be considered to contravene these terms. You agree not to post any copyrighted material unless the copyright is owned by you or by this website. You are solely responsible for all material posted. By posting you are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your content. You cannot force us to publish your content or keep your published content online. We reserve the right to revoke your ability to post content on this site at any time. We might also delete posts or close sections on our site at any time, making content you have posted inaccessible. Actions are final and not open for debate.
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Limitation of Liability
Neither ourselves nor our affiliates will be liable for loss of income or profits, loss of business or any other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. Neither ourselves nor our affiliates will be liable for products not being available for use or for any product malfunction. The customer agrees that for any liability related to the purchase of any products provided directly by ourselves or our affiliates, neither ourselves nor our affiliates will be liable or responsible for any amount of damages above the rand amount paid by customer for the product(s) giving rise to the claim. We will not be responsible for any delays in delivery which result from any circumstances beyond our control. We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms. Any reliance you place on any information or material on MoodTime and any usage of our products are therefore strictly at your own risk. We cannot always review all of the websites linked to or from moodtime.co.za, we are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site or content. Use of any such linked website or content is at the user’s own risk. You may Report any questionable links to us for removal from our site.
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Resellers
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Most orders ship out within 1 - 3 business days when in stock, if on catalogue then up to 15 days; you can confirm stock prior to ordering. We offer easy ordering, online website, email or WhatsApp and accept Credit Cards, EFT & Cash Deposit. If you don’t want the hassle of repacking and shipping products we do also offer blind shipping (no sender details). We use unbranded packaging & the shipping label only shows the recipients details. No invoice is included in the parcel. Resellers are considered on a case by case basis. Approved resellers will be issued a resellers or fixed discount code to be use on checkout. The resellers or discount code may only be used by the reseller. Orders can be placed online using our normal shopping cart but you must enter your resellers’ code to apply your discount. There is no MOQ. Discounts apply to individual items as advertised on that month’s list or all items depending on the code and apply to the order subtotal. Resellers shall be solely responsible for all products that they sell and the reseller agrees to indemnify and hold MoodTec (Pty) Ltd t/a MoodTime their employees and suppliers harmless from any losses or disputes that may arise. We reserve the right to cancel any order between us at our sole discretion and for any reason whatsoever, should this occur a full refund will be processed within 24 hours. Reseller and discount codes can be terminated at any time, for any reason, at the discretion of moodTime.
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Customer Reviews and Ratings
Customers may only rate and review products that they have bought. We do promote and preserve free speech but in certain circumstances we reserve the right to delete any review or rating at our sole discretion. Please note that ratings are moderated so it may take several days to appear. Circumstances where we may delete a review or rating include, but are not limited to: The review or rating can be deleted if it is unfair or abusive, contains links to other pages or images or contains information not related to the product or it contains profane, abusive, discriminatory or threatening language, the review is not factual, an example would be a review based on the size of a product where the dimensions were clearly defined in the product listing or in circumstances where you post a poor or negative review however have not contacted us first in order to try and resolve the issue amicably. By submitting the rating or review form you agree that your content and your first name and initial may be published online according to our privacy policy. You also transfer ownership rights of the content you submit via a review to Moodtec (Pty) Ltd - t/a MoodTime, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use that content (including to reproduce, re-post, distribute, modify and display it) for the purpose of promoting and advertising our products and business. All content submitted in the review is legally the responsibility of the person submitting the review.
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Newsletter and Communication
We comply with the provisions of the POPIA Act (Personal Information Act, our POPIA Manual can be found here - PAIA Manual. By registering on our website, adding items to your shopping cart or watchlist, purchasing from us, contacting us via any channel including online chat or subscribing to our newsletter you agree to receive email, WhatsApp or Telegram communication from us. These communications would include order reminders, order updates, order tracking numbers or newsletters. We will follow due diligence in protecting your personal information and we can assure you that it will not be used it for any purpose other than what you originally provided it to us for. The aim of our newsletter is to keep our customers and visitors updated about new products, specials and discount offers. The frequency of the newsletter will be at most monthly. We reserve the sole right to discontinue the newsletter and to unsubscribe users. We will not communicate / spread / publish or otherwise give away your address. The only information saved in relation to any orders or our newsletter subscription is your contact name, email address, delivery address and contact number. You will be able to opt-out at anytime by following the unsubscribe link in the relevant email or by Contacting Us.
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Competitions
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Please read through our term and conditions for competitions and giveaways here....
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Privacy and Security
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We value your privacy and are committed to protecting it. In compliance with the Tax Administration Act 28 of 2011, we retain certain information as required by law. Rest assured, your personal details, including your email address and purchase history, are kept strictly confidential and will never be shared or sold to any third party for any reason. If you wish to stop receiving communications from us, you can easily opt out using the link provided in the footer of every message. You can find our Privacy and Security information here...
We respect your privacy so all parcels are very discreetly wrapped with no indication of the contents on the parcel or waybill. Every Online Order you make is 100% discretion assured.
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Cookies
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The company may use industry-wide technologies such as ‘cookies’ to collect information about the use of the website, your preferences and past browsing history. ‘Cookies’ refer to information that is sent from the website to your hard drive, where it is saved. The cookies do not collect any personal information about data subjects.
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Accessibility Statement
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Our website www.moodtime.co.za is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst www.moodtime.co.za strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
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Copyright Notice
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This website and its content is copyright of Moodtec Pty Ltd © MoodTime 2012 - 2023. All rights reserved.
Any redistribution or reproduction of any part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal and non-commercial use only
• you may not, except with our express written permission, distribute or commercially exploit the content of our website or blog.
• you may publish any of our content on condition you acknowledge the website as the source of the material, and link back to us
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to Contact our customer care. Your feedback will help us make improvements.
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Amendments to Terms and Conditions
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The company may in its sole discretion amend the website terms and conditions from time to time without prior notice. The latest website terms and conditions available on the website shall always take precedence over any other version of these terms.
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